My Order - help!

[EZh]

Ordered new revo-blue more that one month ago. Still nothing in hands except pay-pal payment confirmation.
Tryed 4 times to send e-mail to "support@revomaze.co.uk" and "chris.pitt@revomaze.co.uk" - with kindly asking at least post-tracking number. ZERO reaction. Called once using phone on cite. Reaction was "aahh - eeahh - a saw your e-mail ricently... In a 20 minutes i'll send you tracking number". One day left. Nothing.

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Result: i send more than 70GBP. Nothing in hands. No support. Why i have to spend additional money for international calls (quite expencive by the way from Kazakhstan)? Question - who can help in this case at least find my money?????

[ReVoMate]

Ok EZh,

Coming on here to have a rant to fellow ReVoMaze Enthusiats isn't the way forward so let's take it calmly and sort the actual problem out. We're all friendly here so don't worry.

I'm sorry to hear that you are having problems, but this is a rarity. Chris is VERY busy but I can see your situation takes priority. It does state on the website that it is best to allow 28 days for delivery - obviously yours has got delayed somewhere en-route.

I'll phone Chris myself today and get this resolved. (and hopefully get you a tracking number too).

Regards,

Pete

[EZh]

Ok EZh,

Coming on here to have a rant to fellow ReVoMaze Enthusiats isn't the way forward so let's take it calmly and sort the actual problem out. We're all friendly here so don't worry.

I'm sorry to hear that you are having problems, but this is a rarity. Chris is VERY busy but I can see your situation takes priority. It does state on the website that it is best to allow 28 days for delivery - obviously yours has got delayed somewhere en-route.

I'll phone Chris myself today and get this resolved. (and hopefully get you a tracking number too).

Regards,

Pete

Hi, Pete
Thank you! Sorry for post in forum - but i didn't find any other way to find at least my tracking number and to try to pay more attention to my case. As i told - it was no reaction for my four e-mails.
I know that my country (Kazakhstan) is a little bit far and could be various "tricks" in post and customs. In this case i'd like at least have tracking to find my box. I wouldn't like to discard of the puzzle. But, please, take more attention for customer care. If you promising tracking for box - it should be send automatically somehow.

Regards,
Evgeny

[ReVoMate]

I understand - you seem to have fallen into a very small minority and unfortunately mistakes can happen. We pride ourselves on great customer care - if you take a look around the forums, you'll see this your self - such as http://www.revomaze.co.uk/phpBB3/viewto ... 6065#p6065

But anyway, we'll get your situation sorted. If you need a more direct/immediate way of talking to me, I am always sitting on the IRC live chat channel http://webchat.freenode.net/?channels=revomaze

ANYWAY, leave it with me - oh, and welcome to the ReVoMaze family!

Regards,

Pete

[matt_dales]

Can I just say I beeen around here quite a while and this is the first time that I am aware of this situation happening.

Chris is very busy and I am sure he is working hard to get your puzzle out to you. Your location could throw a spanner in the works (no offence) Customs may just be giving it a good going over.

Welcome to the family dude

ps. You should have just ordered the set you will know what i mean when you solve the blue


Matt

[ReVoMaster]

I have emailed his tracking number 15 minutes after talking with him on the telephone RJ474667870GB International Sign-for that was passed to his country on the 21-Jan-2010 and explained to him that sometimes their post office has them.

I do not appreciate after emailing details that we are being accused of "Terrible customer care". We have had no response since emailing his tracking details who only emailed twice.

This must be the only problem we have had - even someone from Brazil received his puzzle ordered early December we communicated and finally he received his puzzle in the last few days after being stuck in his own postal system.

Rather than using this forum to vent his frustration, would he please give me the opportunity to discuss this directly.

[EZh]

Pete - thank you for speed-up this case!

I wouldn't blame anyone personal. I blame situation that i have.