How do I use a gift certificate?
Posted: Sat Mar 03, 2012 3:58 am
I'm trying to buy a gold now that it's available, and I thought I'd use some of the points I had. I've made a certificate so I could use the points, but I can't figure out how to use the thing.
From the instructions on the email:
1) Go to our site
2) Add to cart any products.
3) Follow to 'CHECKOUT' section.
4) Enter your personal details.
5) Select 'Gift Certificate' as payment method.
6) Enter your gift certificate ID and click the 'Submit' button.
There's no such payment method, but there is a box for coupons. Sticking the ID in there just gives me an invalid code message though.
I've sent an email through the "Contact Us" link on the main site, and I just got a generic email with a "We'll look into it" message.
I don't blame them for being too busy to help, but I just want to know if I'm doing something wrong. Is there actually something wrong with the checkout process, or am I just stupid?
From the instructions on the email:
1) Go to our site
2) Add to cart any products.
3) Follow to 'CHECKOUT' section.
4) Enter your personal details.
5) Select 'Gift Certificate' as payment method.
6) Enter your gift certificate ID and click the 'Submit' button.
There's no such payment method, but there is a box for coupons. Sticking the ID in there just gives me an invalid code message though.
I've sent an email through the "Contact Us" link on the main site, and I just got a generic email with a "We'll look into it" message.
I don't blame them for being too busy to help, but I just want to know if I'm doing something wrong. Is there actually something wrong with the checkout process, or am I just stupid?