Both Emma and Chris have been amazing with me since I because a RevoMaze fan. I had two issues, one that had me pretty concerned but Chris made it seem like no trouble at all and was genuinely concerned that the situation was solved.
As for Emma, what can I say that hasn't been said already?

and heck, Nigel was great to me too when I emailed him!
4 stars all around and NOTHING but praise! If you have an issue these people KNOW how to help you!